Judy’s Resume

Objective

Consultant/coach/trainer for “Lean Office and Service” implementation

Experience

  • 1982–present     Partner, VERBLE, WORTH & VERBLE, Lexington, KY
  • 2011-present     Partner, Lean Transformations Group, Belleville, MI (Senior Associate of Lean Transformations Group 2007-2011)
  • 2007-present     Workshop Faculty, Lean Enterprise Insitute, Cambridge, MA

Consultant/Coach/Trainer

Most recently employed as OD consultant to support organizations, managers and employees that want to achieve their goals for improved performance, individual and group development and development of more effective work practices and relationships, with a focus on Lean transformations.

Examples of accomplishments:

  • Consulted with and co-facilitated a Lean Learning Collaborative focused on implementing electronic health records in primary care pratice.
  • Consulted with and co-facilitated a Lean Patient Centered Medical Home Learning Collaborative for 18 primary care clinics.
  • Consulted with and co-facilitated an Emergency Room Learning Collaborative for 60 hospitals focusing on improving patient flow and quality.
  • Consulted with and coached senior management and staff of a tertiary acute care hospital to help them implement a hospital-wide Lean transformation initiative in multiple value streams.
  • Facilitated a Lean initiative to improve patient flow in an emergency department in a 170-bed acute care hospital following the consolidation of two smaller hospitals.
  • Facilitated a Lean initiative on improving patient flow in the Transplant Center of an internationally recognized medical and surgical clinic.
  • Facilitated a Lean initiative to improve the cash flow process for a mid-west construction company that focuses on commercial and industrial construction, including hospitals.
  • Worked with staff members of the Lean Enterprise Institute in Boston, MA, and consultants from the Lean Transformations Group to develop LEI’s new kit, Mapping to See:  Value Stream Improvement for Office and Service.
  • Consulted with a national health group to develop in-process meaures to assess the effectiveness of their national hospital organ donation process.
  • Trained and coached a work group charged with developing process maps and standard operating procedures for the human resource development services of human resource division of a municipal government.
  • Trained and coached a work group charged with developing process maps and standard operating procedures for the administrative services unit of a municipal division of sanitary sewers.
  • Consulted with and coached a management work group on establishing a process to implement the federal paperwork reduction act in their organization.
  • Co-facilitated the reorganization of the customer service division of a regional electrical utility company, reducing the number of customer service operations from 20 to 12 and eliminating 75 jobs through attrition.
  • Co-facilitated the restructuring of a human services organization from a centralized operation to decentralized neighborhood and community based service delivery.
  • Consulted with and coached a management work group to help them design and implement a federally mandated “Results Oriented Management and Accountability” system within their organization, using it as a tool to integrate all planning, monitoring, reporting and evaluation activities within the organization.

Education

University of Kentucky                     Lexington, KY

  • 36 hours graduate coursework in social and educational psychology, organizational behavior, instructional design, public relations and journalism
  • M.A., Curriculum and Instruction

Harding College                                       Searcy, AR

  • B.A., English

Additional training

  • The First Global Lean Healthcare Summit, June 24-26, 2007, Goodrich, Ross-on-Wye, Herefordshire, England
  • Steelcase Lean Office Training, January 17-19, 2004, Grand Rapids, MI
  • Creating Continuous Flow Workshop, June 9, 2004, Erlanger, KY
  • Making Materials Flow Workshop, December 4, 2003, Albuquerque, NM
  • LEI Seventh Annual LEAN Manufacturing Conference, April 30, 2001, Dearborn, MI

Memberships

  • American Management Association
  • Institute for Healthcare Improvement

Community Affiliations

  • District Board, Fayette County Extension Service, Treasurer
  • Rotary Club of Lexington
  • The Fayette Alliance, Board Member