INTERVIEWING FAMILIES ABOUT DONATION OVER THE PHONE

WORKSHOP OVERVIEW

PURPOSE:

The research clearly indicates that trained requestors increase the donation of organs, tissues and eyes. This two-day research-based workshop provides such training to procurement professionals who request donations over the phone.

DESCRIPTION:

INTERVIEWING FAMILIES ABOUT DONATION OVER THE PHONE is a customized version of the workshop we’ve taught for 25 years on face-to-face donation conversations. It focuses exclusively on phone consent conversations and emphasizes both the special problems inherent in those interactions and the solutions to those problems.

Like our other consent workshop, this one utilizes highly personalized instruction in a two-day format.  We employ a variety of instructional methods, including presentation, demonstration, large and small group discussion, and modeling.  Enrollment is limited to 24 participants.

The second day of the workshop is devoted to role-playing, in which each participant plans and conducts an appropriate donation conversation in a structured simulation.  During this session, participants also role-play family members who are being approached about the possibility of donation.  Following each simulation, role-players and participant observers are given additional instruction in the nuances of the donation process.

WORKSHOP OBJECTIVES:

During the course of the workshop, participants will complete the following objectives:

1. Identify and reinforce your donor conversation strengths and add new skills;

2. Understand the barriers to consent and the sticking points of telephone consent conversations;

3. Understand the structure and steps of "typical" donation conversations;

4. Practice questioning techniques to identify core concerns and practice providing reassurance and comfort;

5. Relay the information necessary for informed consent;

6. Complete at least two donation conversation role-plays--one as "interviewer" and one as family member--and participate in group debriefs.

WORKSHOP SUPPORT:

Large group instruction on the first day will require an overhead projector, screen, and tables and chairs sufficient for 24 participants. The second day requires two breakout spaces and furniture for role playing sessions.  Each breakout room will need 13 chairs, a sofa, one or two easy chairs, a coffee table and a conference table.  (These items are used to set the stage for the role-plays.) Detailed instructions for putting on the workshop will be provided.

ADVANCE PREPARATION:

Before attending the workshop, each participant should receive a description of the objectives and activities. Advance materials should communicate clearly that participants are expected to be present for the entire two days of instruction and that "drop-in" attendance is not appropriate for this particular training program. 

INSTRUCTIONAL MATERIALS:

During the workshop, participants will receive a complete set of handouts developed by the workshop faculty. These handouts are intended to preclude the necessity for extensive note taking and to assist workshop participants in recalling the training content once the workshop is concluded. The handouts are in a Power Point format, but the workshop is taught with transparencies, as the research in education does not support the use of slides over transparencies for group instruction requiring actual learning.

PERSONNEL COSTS:

Honoraria		$ 4,500.00 US
Customizing roleplays for phone consents		Customizing charge may apply.
Travel for two (round trip from Lexington, KY)		variable
Lodging and food for two		variable