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RECENT CLIENTS & PROJECTS

Clients: July, 2006 - December, 2007

• Acute Long Term Hospital Association
• Australian Red Cross Blood and Tissue Services, Sidney
• Bluegrass Women United, Lexington, KY
• Bluewater Health, Ontario
• Boldt Construction, Appleton, WI
• Capital One
• Carpenter Steel, Wyomissing, PA
• Carpentar Technology, Wyomissing, PA
• Cascade Corporation, portland, OR
• Community Action Council, Lexington, KY
• Cornwall Hospital, Cornwall, ON, Canada
• Dulworth, Breeding & Karns, Lexington, KY
• Gift of Life, Michigan
• Hollister Medical Center, Stuart's Draft, VA
• Hotel Dieu Grace Hospital, Windsor, Ontario
• Kaiser Permanete NW, Portland, OR
• Indiana State Government
• Integris
• Lean Concepts
• Lean Concepts AB, Stockholm, Sweden
• Lean Enterprise Institute, Australia
• Lean Enterprise Institute, Cambridge, MA
• Lean Forum, Goteborg, Sweden
• Lean Transformations Group
• Lexmark, Lexington, KY
• LifeBanc, Cleveland, OH
• LifePoint, Charleston, SC
• Lions Eye Institute for Transplant and Research, Tampa, FL
• Medical College of South Carolina
• National Blood Services, Liverpool, England
• Nevada Donar Network, Las Vegas
• New Balance
• North Carolina Eye Bank
• Northeast Iowa Community College
• Pactiv
• Provincial Health Services Authority, Vancouver, B.C.
• Ronald McDonald House Charities, Lexington, KY
• San Diego Eye Bank
• Scottish National Blood and Tissue Services, Edinburgh
• Starbucks
• Texas Organ Sharing Alliance
• The Mayo Clinic, Rochester, MN
• Thyssen Krupp
• U.K. Transplant, Bristol, England
• University of Michigan Lean Healthcare

Recent Projects

Assessment:

• Auditing for quality control
• Assessment of hiring systems for speed and efficiency
• Design of assessment tools for physician education

Coaching:

• CEO for conflict management
• CEO for performance improvement
• Change agents for Lean Implementation
• Leaders in non-profit, administrative, and manufacturing settings for Lean systems implementation

Conflict Management:

• Skills instruction for business groups
• Group conflict resolution for government and non-profits

Development:

• Board development for non-profit agencies
• Organization-wide value stream mapping and improvement for non-manufacturing area; including healthcare
• Work process mapping and improvement for manufacturing and government

Facilitation of:

• Change management for Lean manufacturing and non-profits
• Development of group norms and team behavior standards
• Process improvement projects for health care and social service

Instructional Design:

• Physician peer-education modules
• Training materials for manufacturing and healthcare agencies
• Updating courses in business practices for global manufacturing company

Planning:

• Strategic planning for government and non-profits
• Project management for non-profit agencies

Performance Appraisal:

• System design and maintenance for non-profit agencies

Training:

• Consent training for procurement agencies
• Courses to support company-wide lean initiatives
• Hospital development training for personnel
• Telephone effectiveness skills
• Breaking bad news training for physicians
• Behavior Interviewing Skills

Writing:

• Promotional videotapes and DVDs