Managing Conflict In All The Right Ways

 

Reviews of our new workshop, Managing Conflict in All the Right Ways, when it was presented in Oxford, England, for the first time this past September:

 

The Client:

 

“I felt swept away by your energy and passion. You delivered a fabulous workshop.”

 

Participants:

 

“Overall helpful in both work and home environments. Very interesting and enlightening. This could be very useful and instrumental for so many others.”

 

“The pace was good. A lot of information, but given enough time to explore on a personal level.”

 

“It was a brilliant workshop. (I’ll use) the skills continuously in managing myself and others in the work environment.”

 

“The content allowed me to look at myself and how I interact with others in a conflict.”

 

“(The workshop) focused my thoughts and actions on this subject…allowed me to examine how I deal with conflict situations. (I’ll use it) at home, socially and in my workplace.”

 

“(I’ll use it) daily, trying to implement change of practice.”

 

“When I realize I’m becoming involved in a conflict, I will see if it is one I should become involved in. I’ll be more observant of other people’s behavior.”

 

“I’ll look at conflict in a different and positive way. Normally conflict stresses me and I look at it in a negative way.”

 

“Fantastic workshop. Very useful and eye-opening. (I’ll use it in) daily life, professional and personal.”

 

“(I’ll use it) on the frontline, at the workplace.”

 

“(The most helpful part) was the identification of my own conflict management style and how to change it when appropriate. (I’ll use it) at work, in meetings, at home with my son.”

 

How this experience is different from other offerings on the same subject:

 

●   This is a highly interactive workshop. Groups work in teams, applying concepts in exercises so that they really learn them, not just hear about them.

 

●   A section on conflict with passive-aggressive personalities is included. Many people say that this type of conflict is the most difficult to deal with, and many other workshops don’t even try.

 

●   A follow-up day where assignments from the first two days are reviewed is part of the package for clients who desire it. Also, coaching with particular individuals or groups is always an option.

 

●   The instructor has a deep understanding of the content. Margaret Verble started her current career after having written and designed the television series and 500-level university course, Dealing in Discipline. That course taught teachers how to deal with conflict in the classroom and was aired on educational television stations throughout the U.S. for over 10 years. Margaret went on to teach supervisors how to apply those skills and others to managing difficult employees. Eventually, she taught a course in conflict management that was designed at Union Carbide, and from there began to facilitate work groups that were in conflict and to coach high level executives and their boards through conflict situations. She brings that long experience to this workshop, as well as literacy in the newest findings on the root causes of conflict.

 

Workshop Details:

Objectives:

Participants are asked to:

 

●            Identify their primary and secondary styles of conflict management

              and those of others;

●            Determine which conflicts they should – and shouldn’t – be in;

●            Frame and re-frame conflicts to resolve them or to keep them

              going;

●            Identify the Mutable Influences in conflicts that can be changed

              to their advantage;

●           Apply specific strategies to both overt conflicts and to passive-

              aggressive behavior;

●           Apply conflict analysis tools to a simulation and to real conflicts;

●           Practice new behaviors to influence the outcomes of conflicts.

Format and costs:

The workshop is offered in a two-day format with a follow-up day two months later. When you book, we will send you detailed instructions about how to set up your experience. Those instructions include equipment needs, room arrangement diagrams and handout masters.

 

Costs include the fee for one instructor, travel expenses, venue and duplicating expenses and a small per participant fee for a conflict management style instrument.

Facilitation Services:

Sometimes, groups in conflict just need a neutral party to guide them through rough waters. All VWV partners have years of experience in group facilitation and management and know how to structure interactions and exercises to enhance cooperation, get goals met and promote healing. We can help you structure and run your meetings and retreats so that you get the most out of your people and time.

Coaching:

When we intervene for clients or coach them in a conflict-laden environment, we do what the situation calls for. Sometimes, that includes gathering different perspectives, facilitating civil conversations, reframing situations in more productive ways, or suggesting alternative behaviors. Other times, our coaching just provides a safe harbor, friendship and support for clients who know what to do, but who, by virtue of their position, are lonely doing it.

 

 

 

 

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