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Managing Conflict In All The Right Ways
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Managing Conflict In All The Right Ways
Verble, Worth and Verble is happy to announce that we have a newly-designed workshop on managing conflict. It will be presented for the first time in Oxford, England, in September of this year (2010), and it brings together content we’ve taught before with new research findings, concrete examples, exercises and a lot of group work and analysis.
This workshop was designed by Margaret Verble, who started her current career after having written and designed the television series and 500-level university course, Dealing in Discipline. That course taught teachers how to deal with conflict in the classroom and was aired on educational television stations throughout the U.S. for over 10 years. Margaret went on to teach supervisors how to apply those skills and others to managing difficult employees. Eventually, she taught a course in conflict management that was designed at Union Carbide, and from there began to facilitate work groups that were in conflict and to coach high level executives and their boards through conflict situations. She brings that long experience to this workshop, as well as literacy in the newest findings on the root causes of conflict.
Purpose:
Many people report that the conflict levels at their workplace are higher now than ever before. Whether this is reality or merely perception is immaterial. Conflict is an inevitable part of working together. But before it reaches the level of pulling people apart, creating undue stress and interfering with productivity and business goals, it needs to be addressed.
Workshops:
Participants are asked to:
● Identify their primary and secondary styles of conflict management and those of others;
● Determine which conflicts they should – and shouldn’t – be in;
● Frame and re-frame conflicts to resolve them or to keep them going;
● Identify the Mutable Influences in conflicts that can be changed to their advantage;
● Apply specific strategies to both overt conflicts and to passive-aggressive behavior;
● Apply conflict analysis tools to a simulation and to real conflicts;
● Practice new behaviors to influence the outcomes of conflicts.
The workshop is offered in a two-day format with a follow-up day two months afterwards. When you book, we will send you detailed instructions about how to set your experience up. Those instructions include equipment needs, room arrangement diagrams and handout masters.
Costs include the fee for one instructor, travel expenses, venue and duplicating expenses and a small per participant fee for a conflict management style instrument.
Facilitation:
Sometimes, groups in conflict just need a neutral party to guide them through rough waters. We all have years of experience in group facilitation and management and know how to structure interactions and exercises to enhance cooperation, get goals met and promote healing. We can help you structure and run your meetings and retreats so that you get the most out of your people and time.
Coaching:
When we intervene for clients or coach them in a conflict-laden environment, we do what the situation calls for. Sometimes, that includes gathering different perspectives, facilitating civil conversations, reframing situations in more productive ways, or suggesting alternative behaviors. Other times, our coaching just provides a safe harbor, friendship and support for clients who know what to do, but who, by virtue of their position, are lonely doing it.