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Hospital Services Best Practices
Interviewing families about Organ and Tissue Donation
Interviewing families about Donation over the Phone
Our Clients
Lean Global Network
Lean Transformations Group
Lexington-Fayette Urban County Government, Division of Water Quality
Hospital Services Best Practices
Purpose:
It is the job of donation professionals, whether employees of an outside agency or of the hospitals in which they are embedded or to which they are assigned, to develop hospital systems that maximize the donation of organs and tissues. This can be a formidable task, as many hospital personnel, focused on saving the lives in front of them, are either conflicted about donation or assign it a low priority. Donation professionals often find themselves isolated in hospitals without true support and few resources and faced with trying to implement institutional changes in environments in which they have little clout. This workshop trains donation professionals in the skills they need to be successful as influencers of culture change in hospitals and to maximize the donation of organs and tissues for transplant.
Description and Success:
Hospital Services Best Practices is a three-day workshop built around a case study and designed for professionals who are assigned to hospitals to increase donations by working with hospital personnel to improve systems and implement protocols. A version of the workshop was originally designed for NATCO in 1999 and taught as its first hospital development initiative. Since then, it has been revised and continually updated as the field has progressed, and new versions of the workshop have been customized for unique audiences. Most recently the workshop has been taught in Bristol, England, to organ coordinators and in Liverpool and London to tissue coordinators and to coordinators responsible for the donation of live femoral heads. This fall, a new version will be taught to the employees of eye retrieval programs in the U.K.
The workshop is built around a case study designed for the particular audience and the challenges they face. Enrollment is limited to 18 professionals, and teamwork and problem-solving are emphasized.
When two sections of the workshop were last taught in Bristol in May, 2009, the organ co-ordinator delegates thought the following:
"What was the most helpful part of the workshop?" (Duplicated Answers)
- The stats work and the role plays on presenting these
- Explaining the Consultancy Model
- All of it
- Role playing
- Meeting, sharing experiences
- Questioning
- Data analysis
- Working in groups
- The change planning process
- Data and grid systems
- Re-evaluating hospital development strategies and re-mapping with tools
- Finding new ways to solve problems
- How to deal with conflict and negative colleagues
- To see my own progression and development through the workshop
- Lots of practical solutions to real-life problems
- “Drilling down” skills
- Dealing with criticism skills
- The Stages of Change
- Questioning to establish the core of problems and ensuring we address actual issues
- Identification of problems and ways to plan solutions
- Ways to respond to difficult physicians
- General skills on strategizing
Workshop Objectives:
- Systematically apply measurement and analysis tools to hospital services problems;
- Analyze problems thoroughly before picking solutions;
- Develop interventions that are directly related to problems and are systematic, targeted and sequenced;
- Practice relationship-building behaviors;
- Reflect on personal behaviors and practice collaboration skills;
- Share ideas and build collegial relationships.
Workshop Support:
Instruction will require PowerPoint projector, a small table next to the projector table, screen, a ring binder for each participant, writing pad for each participant, 4 flip charts with lots of paper, name tents (9”x3” when folded), masking tape or blue tack, many, many magic markers in many colors, 4 extra chairs (in addition to 6 at each of 3 tables), several pads of Post-Its in red, yellow and green (1 ½’ x 2’). Additionally, each delegate should be instructed to bring a hand held calculator to the workshop.
Advanced Preparation:
Upon booking, we will send you a room arrangement chart and instructions for putting on the workshop.
Personnel Costs:
Fee: $5,400.00 US for each section (18 participants).
Customization costs at $150 US per hour.
Reasonable travel and accommodations expense.