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Interviewing families about Organ and Tissue Donation
Interviewing families about Donation over the Phone
Our Clients
Michigan Hospital Association
NHSBT, Liverpool, England
Naval Underwater Warfare Center, Newport, RI
Interviewing Families About Organ and Tissue Donation:
A Professional Approach
Organ donations are on the decline in the United States. We believe this is due to a number of factors, not the least of which is the move away from caring and empowering conversations with families about their own desires to a focus on First Person consent and an over-reliance on what a potential donor might have thought about donation. This entry-level workshop teaches the skills required for authentic, educational and empowering conversations with families. It has been constantly revised and taught for 30 years. Most recently it has been used to train the entire donor coordination staff in the United Kingdom where, since 2007 to the present time, donations are up 25%.
Description:
The workshop utilizes highly personalized instruction in a two-day format. Instructional methods include presentation, large and small group discussion and modeling. Much of the second day of the workshop is devoted to a role-playing session in which each participant conducts an appropriate donation conversation in a structured simulation. Each participant also role-plays family members who are being approached about the possibility of donation. Following each simulation, role-players and participant observers are given additional instruction in the nuances of the donation process. Enrollment is limited to 24 participants.
Workshop Objectives:
- Identify and reinforce donor conservation strengths and add new skills;
- Gain familiarity with the research on, and legal framework for, donation;
- Understand the structure and steps of "typical" donation conversations and of responding to families' decisions;
- Practice questioning techniques to identify needs and concerns and to provide reassurance and comfort;
- Relay information that has been shown to be associated with increased donations;
- Adjust the structure, steps and information in the conversation to allow for special considerations, e.g., cultural differences, telephone consents, donor cards, anger, disunity;
- Complete at least two donation conversation role-plays--one as "interviewer" and one as family member--and participate in group debriefs.
Workshop Support:
Large group instruction on the first day requires a computer, projector and screen, two flip charts with pads, and tables and chairs sufficient for 24 participants. In addition to the room for large group instruction, on the second day of the workshop, two breakout spaces and furniture for role-playing sessions are needed. Detailed instructions for putting on the workshop and room arrangement diagrams will be sent upon booking. Handout masters and instructions will be sent one month in advance.
Advanced Preparation:
Before attending the workshop, each participant should receive a description of the objectives and agenda. Advance materials should communicate that participants are expected to be present for the entire two days of instruction.
Personnel Costs:
Fee $5,500.00 US, plus reasonable travel and accommodation
expenses. Customization at $150 an hour for updates
needed for teaching in various countries.