Phone Requests for Eye and Tissue Donation: What to Say, What to Avoid

Phone Requests for Eye and Tissue Donation: What to Say, what to Avoid

This 2-day phone donation workshop organizes the best practices of phone requests into 20 principles and provides specific instruction on how to operationalize those in conversations. For instance, Principle # 4 is Serve as a Source of Help/Information to Gain Credibility and Establish Rapport. This practice has been linked to high consent rates; however, in actual conversations it is often skipped. Participants are taught what help and information to have ready, and specifically how to word this part of the conversation. All 20 principles are covered on the first day of the workshop and some are embedded with mini-role plays.

The second day of the workshop is entirely devoted to role-playing and to particulars of the conversation that can’t be taught didactically. For instance, one role-play session recently provided drill on exactly what constitutes an empathetic response and exactly how to word those. (Principle #7: Explore Concerns, Empathize, Normalize – and then Answer.)

Because adults learn so much from each other, we think this workshop is best offered to a group of 12-24 participants from more than one organization in a two-day format with two instructors. However, we also offer it in a two-day format for 6-12 participants with one instructor. We are experimenting with a long one-day format for 5 or fewer participants for clients who have only a few people to train. We will send you instructions for how to put your workshop on when you book it.

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